FAQs
You've got some Q's, and we've got tons of A's.
General
WHO ARE WE?
Gym Gear is a South African supplier of premium fitness equipment, providing high-quality solutions for home gyms, commercial facilities, and professional training spaces. We partner with leading global brands to help people train better, perform stronger, and build healthier lifestyles.
DO YOU HAVE A PRICE MATCH OFFER?
Yes, we offer a Price Match Guarantee.
If you find the same product in stock from an authorized South African retailer at a lower price, we’ll match it. Terms and conditions apply, and proof of the competing price will be required.
WHERE CAN i FIND YOU?
You can find Gym Gear online at www.gymgear.co.za, where we offer nationwide delivery across South Africa.
For showroom locations, contact details, and support, please visit our Contact Us page on the website.
DO I HAVE TO ASSEMBLE THE EQUIPMENT?
Yes, most Gym Gear equipment requires assembly.
Products are delivered unassembled for safety and transport efficiency. Basic assembly tools and instructions are included with your order.
If you’d prefer professional assembly, ask about our installation service when you place your order and we’ll arrange it for you.
CAN I TRUST YOU ?
Yes. Gym Gear is a trusted South African fitness equipment supplier, serving both home users and commercial gyms nationwide. We work with established global brands, use secure payment methods, and provide local support, warranties, and after-sales service to ensure peace of mind.
Payments
DO YOU OFFER PAYMENT PLANS?
Yes! We work with leading financing partners to offer flexible buy now, pay later options. Explore our payment solutions or contact our sales team for expert guidance.
WHAT ARE YOUR ACCEPTED PAYMENT METHODS?
We accept a range of secure payment methods, including credit and debit cards, EFT, and buy now, pay later options through selected financing partners. All payments are processed securely.
CAN I PAY CASH ON PICKUP?
No. For security and accounting purposes, we do not accept cash payments on collection. All payments must be completed in advance using one of our approved payment methods.
DO YOU OFFER CASH ON DELIVERY?
No. We do not offer cash on delivery. All orders must be paid in full before dispatch using one of our accepted payment methods.
Shipping
For all shipping FAQs and information, please visit our shipping page.
Orders
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Most orders are delivered within 4 working days, however some deliveries may take up to 7 working days depending on size, weight, and location. Delivery times are estimates only and not guaranteed.
AM I ABLE TO TRACK MY ORDER?
Once your order has been dispatched, you will receive an automated email to your chosen email address. This email will include your consignment number so you can track your shipping status. Please check your spam folder if you have not received your email.
If you have any queries regarding the delivery time, you can contact the freight company directly. However, if they cannot help you, we will be more than happy to assist.
HOW DO I PRE-ORDER AN ITEM?
You can pre-order an item by placing your order directly on our website if pre-orders are enabled, or by contacting our sales team for assistance. Pre-order lead times and availability will be communicated before confirmation.
WHEN WILL I GET MY PRE-ORDER ITEMS?
Pre-order delivery timelines vary depending on the product and supplier. Estimated lead times will be communicated at the time of purchase or order confirmation, and we’ll keep you updated until your item is ready for dispatch.
WHEN SHOULD I SCHEDULE A TECHNICIAN FOR INSTALL/ASSEMBLY?
Delivery delays can sometimes occur on short so allowing a few days between delivery and the installation is strongly advised.
Warranty, Refunds and Returns
DO YOUR PRODUCTS COME WITH A WARRANTY?
All of our products come with different manufacturer warranties. These can be found on our Warranty page or under specifications on the product page, but if you’re not sure just ask!
MY PRODUCT IS FAULTY, WHAT DO I DO?
Kindly contact us - info@gymgear.co.za
I CHANGED MY MIND, CAN I GET A REFUND?
Please check the refund and returns page
WHEN WILL MY REFUND BE ISSUED?
Approved refunds are typically processed within 30 days of the refund request.
Discounts
WHY ISN’T MY COUPON OR PROMO CODE WORKING?
When redeeming a promotional code, please click the appropriate link to read specific promotion details and code date expiry.
Unless otherwise stated, promotional codes and vouchers cannot be used with:
- Already discounted products
- Items with website promotions already applied
- Finance and payment plans
Special store-wide sales e.g. (Christmas or Black Friday Sales) are not eligible for a further discount via promotional codes. For complete T&Cs, visit our Terms page.